Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

• Develop novel use(s) of AI to assist in knowledge creation, management, or use

• Assist in the development and maintenance of knowledge management systems and databases to ensure timely and accurate information is available to the customer support and external customers

• Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices.

• Support the implementation and improvement of knowledge management processes and procedures to enhance the efficiency of customer issue resolution.

• Work closely with the Customer Support team to identify knowledge gaps and develop content to address those gaps.

• Contribute to the creation of training materials and resources for Customer Support and external customers

• Analyze customer inquiries and feedback to identify opportunities for knowledge base representatives to ensure consistent and high-quality customer support.

• improvements and proactively address recurring issues.

• Assist in the development and execution of strategies to promote knowledge sharing and collaboration within the Customer Support team.

• Other duties as assigned

Requirements/Qualifications:

• Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field with an interest or concentration in Knowledge Management is a plus.

• Must be able to work from home and the office

• Strong organizational and analytical skills with an attention to detail.

• Excellent written and verbal communication abilities.

• Ability to work collaboratively in a team environment and independently when necessary.

• Familiarity with customer service principles and practices is a plus.

This position offers a unique opportunity to gain hands-on experience in knowledge management while contributing to the delivery of exceptional customer care at Motorola Solutions.

Target Hourly Base Salary Range: $23.80 - $28.20 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

Basic Requirements

• Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field

Travel Requirements

Relocation Provided

Position Type

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.